She starts talking really loud and ask me if I signed it. I click on the link and started reading it.
She said I just texted you, can you click on the link and sign for it. She tells me that she is going to send me a extender for my home. He has not responded.Im still on the phone with Verizon tear 2 her name is ***. I have Emailed the *** of Verizon as well. Well they tell me that I can not do that, it will cost me over *****. I told them that I would bring all my stuff back and find a different carrier. If I cant get phone service,why have a cell phone. I drop a lot of calls and every time I call Verizon I tell them at the beginning of the call and they say, dont worry we will call you right back.
Well they have been charging me 60 a month and now she is saying that it is $35.00. When I signed up for it she said it was $25.00 a month. We also signed up for the home protection plan, they just told me that we were not signed up for it. My phone dies so fast because it is always searching for a network. Today I have been on the phone with them since noon and I am still on the phone with them and its 5:30. I have to sit on my porch to use my phone in the 100 degree weather. Every week I have to call Verizon and complain about it. Ever since I added the new line I can only use my phone if I am on Wi-Fi and even then I have dropped calls. People have options these days.I have been with Verizon for over 10 years, I recently added a new line. Get with it Verizon, this is inexcusable for any business, especially a technology company. I guess the only place to go when you're at the bottom is up. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. It's irritating when you can't trust the data you're presented consistently. I wish they would have waited to release it when it was actually useful. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I stopped because I didn't want to be disappointed any more than I already am. All of these "bugs" were found within a couple of minutes of poking around the app. When I go to Billing > History it only shows the amount for the most recent invoice. Either change it so it shows that lines usage or remove it entirely. That info is found below it but at first glance is very deceiving.
If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. It's actually the reverse that's correct. The Data Hub it tells me I have 48GB/28GB of data remaining. It even shows that there is a $0 balance right next to the alert. When I look at the Feed it is always saying my bill is over due when it isn't. This app could be really useful if the data it presents was accurate. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated. I also have to redo the Face ID every friggin time I open the app. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. I Absolutely hate y’all as my business carrier. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. I then had to go tot he store to get her number actually call her for anything to get done. Manager was supposed to call me several times and failed to. Even after we told them we do zoom calls all day.
The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. I then called in and she “fixed it” only to find out it that exact same Two month later. I asked for my email to be changed as they put my husbands email under me and my email under my husband. Since getting our personal switched to business I have had nothing up issues with Verizon.
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